Krop Creative Tech Jobs: Their marketing department should be using this to find new roles.
I've just received a marketing email from MediaTemple. To my mobile phone. Twice. The email address for my phone is private, because I use it for paging me server warnings.
What's so bad about this? Well - I asked them to remove that email from their list , twice before, when they did the same thing. And was assured it had been. It's a pager address, which was put into their account manager to allow for notification of urgent issues ONLY. The last time I got SPAMmed at 3am, and got out of bed expecting a server to be down. This was when I had an account with them. I terminated SHOWstudio's account with MediaTemple last year due to their extortionate costs and decreasing quality of service. At the time I requested my account details be deleted from their databases, especially marketing databases.
OK, so this stuff happens all the time. However the service the provide is one of trust. It's not that they are selling newspapers, or Viagra, but I entrusted them with servers that contain thousands and thousands of peoples contact details ... might have even considered passing credit card details through a server hosted with them. And this is how they repay me? By not honoring opt-out requests and re-introducing old data back into their marketing databases!
Their opt out email address even bounced - not a good advert for an apparently savy tech company (though I have heard many complaints about them loosing email) :
Hi. This is the qmail-send program at dao.hosteverything.net. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out.
firstname.lastname@example.org: User and password not set, continuing without authentication. 18.104.22.168 does not like recipient. Remote host said: 550 5.1.1 email@example.com: Recipient address rejected: User unknown in local recipient table Giving up on 22.214.171.124.
And via a different mail server too:
Hi. This is the qmail-send program at tcs1.showstudio.com. I'm afraid I wasn't able to deliver your message to the following addresses. This is a permanent error; I've given up. Sorry it didn't work out.
firstname.lastname@example.org: 126.96.36.199 does not like recipient. Remote host said: 550 5.1.1 email@example.com: Recipient address rejected: User unknown in local recipient table Giving up on 188.8.131.52.
The implication, to me is, basically: you can't trust this: http://www.mediatemple.net/company/legal/privacy.php
And therefore, you can't trust them with your details. MediaTemplate have some clever branding going on, but underneath my experience proves they aren't all that they say.
My worry is this: if they are unscrupulous enough to mine their administration databases for email accounts they can send unsolicited marketing emails to then where will it end? Would they use all the email addresses that are passed through their primary mail servers? Would they start greping backups stored on their servers (or even your hosted box) for email lists? Probably not. But I don't even want those questions raised in my mind about a server which is located on the other side of the world from me.
My other big concern: if an ISP acts like this then what chance have we of them acting against other people sending unsolicited email from their network?
My advice? If you have your servers hosted with MediaTemple then move them to The Planet... their service has been excellent, they are helpful and responsive, trustworthy and they don't send SPAM. And they are considerably cheaper. Win-win if you ask me.